| Kiki De Montparnasse will gladly accept items for return and refund or exchange within 14 days if they meet our return policy requirements. These requirements are set in place to prevent the return of personally damaged or used products.
If you are not satisfied and would like to return an item, those bought in the retail store must be returned in person at that location, and be accompanied by a receipt or gift receipt. Items purchased online should be returned in accordance with our online return guidelines below.
If you would like to return an item to the store without the original receipt or a gift receipt it can be accepted for exchange only at the current price of the product. A store credit or exchange will be generated for this amount. Items must be unused and in their original condition.
The following stipulations must be met for returns and exchanges: |
| The item(s) must be returned in its original condition and packaging. Please take note of this when opening your purchase.
Lingerie, panties and hosiery are final sale and cannot be accepted for return or exchange.
Bath and Body products are accepted for exchange if there is a manufacturer issue with the bottle or cap or if the product is damaged en route. Used items will not be accepted.
Instruments of Pleasure are guaranteed against breakage for 30 days from purchase. Items cannot be accepted for return or exchange under any circumstance, except for items that are defective.
Consumables may not be returned. |
Items purchase on
clearance or
final sale cannot be accepted for return or exchange.
Customized, personalized, monogrammed and engraved items will not be accepted for return or exchange unless there is a manufacturer defect.
